Can I upgrade or downgrade at any time?
Yes. Upgrades take effect immediately; downgrades apply at the next billing cycle.
What is the $150 setup fee?
A one-time onboarding fee applied to all paid plans. It covers account configuration, data import assistance, and onboarding support. Waived for registered nonprofits, churches, and educational institutions.
Do nonprofits get a discount?
Yes — the $150 setup fee is fully waived for registered nonprofits, churches, and educational institutions on any plan. Contact us to apply.
What happens when I hit my member limit?
You'll be notified as you approach your limit. New registrations pause until you upgrade or remove inactive members.
What is the platform fee on payments?
When members pay dues online, Zenith Connect charges a small platform fee per transaction (in addition to Stripe's standard fee). This varies by plan.
Is there a free trial for paid plans?
Yes — Growth and Pro include a 60-day free trial. No credit card required.